Privacy Policy

Who we are

Pillr is a trading style of Pillr Advisory Limited, a company registered in England and Wales (company number 16453922). Our registered office is Indy House, 16 Church Street, Honley, Holmfirth, England, HD9 6AH.

Pillr Advisory Limited is the data controller for the personal information described in this policy.

If you have any questions about this policy or how we use your information, email us at info@pillr.co.uk or write to us at our registered office.

Information we collect

We collect information you give us and a limited amount of technical information when you use our website.

• Contact form: your name, company, email address, phone number and the content of your message.
• Email, phone and meetings: your contact details and anything you choose to share when you get in touch or work with us.
• Website use: technical information such as your IP address, browser type, device and the pages you visit. This is collected by our website host and, where you have agreed, by analytics cookies.

We do not ask for sensitive information such as health data through our website. Please do not include it in a message to us.

How we use your information

We only use your information where UK data protection law gives us a lawful basis to do so.

• Responding to your enquiry and discussing a possible engagement: legitimate interests, or steps you have asked us to take before entering a contract.
• Delivering an engagement and managing our relationship with you: performance of a contract.
• Keeping financial records and meeting professional and regulatory obligations: legal obligation.
• Keeping our website secure and working properly: legitimate interests.
• Understanding how visitors use our website: consent (analytics cookies).

We will not send you marketing emails unless you have asked to receive them. We do not sell your information, and we do not make decisions about you using automated processing.

Cookies

Cookies are small files stored on your device when you visit a website. These are the types we may use.

• Essential cookies keep the website secure and working. These do not need your consent.
• Analytics cookies help us understand how visitors use the site so we can improve it. We only set these if you agree, and you can change your choice at any time.

You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site from working.

Who we share it with

We only share your information where we need to, and only with:

• Service providers who help us run the business, including our website host (Webflow), our email and IT provider and, where used, our analytics provider. They act on our instructions and must keep your information secure.
• Professional advisers such as lawyers, insurers and accountants, where needed.
• Regulators and authorities, including our professional body the ICAEW, where we are required to by law or professional rules.

International transfers

Some of our service providers, including our website host, are based outside the UK. Where your information is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as UK adequacy regulations or the ICO's International Data Transfer Agreement.

How long we keep it

We keep your information only for as long as we need it.

• Enquiries that do not lead to an engagement: only for as long as we need to respond to and follow up on your enquiry.
• Client and engagement records: for the length of the engagement, then for as long as we must keep them to meet legal, tax and professional requirements.
• Analytics data: where used, in line with our analytics provider's retention settings.

After that, we securely delete or anonymise it.

Your rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use your information
• object to us using your information based on legitimate interests
• ask us to transfer your information to another organisation
• withdraw your consent at any time, where we rely on it

To make a request, email info@pillr.co.uk. We will respond within one month. There is normally no charge.

Keeping your information secure

We use appropriate technical and organisational measures to protect your information from loss, misuse and unauthorised access. Access is limited to people who need it to do their job.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.